Politique d’expédition

Thank you for shopping with Ravuoir.

We are committed to providing reliable worldwide shipping and a smooth delivery experience for our customers. Please carefully review the following Shipping Policy before placing an order.

1. CONTACT INFORMATION

Website: ravuoir.shop

Customer Support Email: info@ravuoir.shop

For any shipping-related inquiries, please contact us at info@ravuoir.shop.

2. SHIPPING DESTINATIONS

Ravuoir currently ships to customers worldwide, including but not limited to:

United States
Canada
Mexico
United Kingdom
Germany
Netherlands
France
Italy
Spain
Belgium
Austria
Sweden
Denmark
Ireland
Australia
New Zealand
Other European countries
Selected international destinations

If your country is unavailable at checkout, please contact us before placing your order.

3. FREE STANDARD SHIPPING

FREE STANDARD SHIPPING ON ALL ORDERS

Ravuoir proudly offers free standard shipping on every order.

No minimum purchase amount is required.

No membership is required.

No promotional code is required.

All standard shipping costs are fully covered by Ravuoir.

The price shown at checkout is the product price only unless customs duties, taxes, or import fees are imposed by your local authorities.

4. ORDER PROCESSING TIME

All orders are processed within:

1–3 Business Days

Order processing includes:

Order verification
Payment confirmation
Quality inspection
Packaging
Shipment preparation

Orders are processed Monday through Friday.

Orders are not processed on weekends or public holidays.

During peak shopping periods, processing may require additional time.

5. DELIVERY TIME

After your order has been shipped, the estimated delivery time is:

15–20 Calendar Days

Delivery times may vary depending on:

Destination country
Customs clearance procedures
Local carrier operations
Seasonal shipping volume
Weather conditions

The above timeframe is an estimate and is not guaranteed.

6. SHIPPING CONFIRMATION

Once your order has been dispatched, you will receive a shipping confirmation email.

This email may include:

Tracking number
Shipping carrier information
Shipment status updates

Please allow several days for tracking information to become active after shipment.

7. TRACKING YOUR ORDER

Customers may track their shipment using the tracking information provided.

Tracking updates are controlled by the shipping carrier and may not update daily while the package is in international transit.

8. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to:

Customs duties
Import taxes
VAT
GST
Other local government fees

These charges are determined by customs authorities in the destination country.

Customers are solely responsible for any customs duties, taxes, or import charges that may apply.

Ravuoir has no control over these charges and cannot estimate their amount.

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

If an incorrect address is submitted, please contact us immediately.

Once an order has entered processing or has been shipped, address modifications may not be possible.

If a shipment is returned due to:

Incorrect address
Incomplete address
Delivery refusal
Failure to collect the package

Additional shipping charges may apply before reshipment can be arranged.

10. LOST PACKAGES

If your package appears to be lost during transit, please contact us at:

info@ravuoir.shop

We will work with the shipping carrier to investigate the shipment.

Depending on the outcome of the investigation, we may offer:

A replacement shipment
Store credit
A refund

Each case will be reviewed individually.

11. DELIVERED BUT NOT RECEIVED

If tracking information indicates that a package has been delivered but you have not received it, please:

Verify your shipping address
Check with household members
Check with neighbors
Contact the local carrier

If the package cannot be located, please contact us for assistance.

12. SEPARATE SHIPMENTS

Orders containing multiple items may be shipped separately depending on inventory availability and warehouse logistics.

Customers may receive multiple packages for a single order.

There will be no additional shipping charges for separate shipments.

13. SHIPPING DELAYS

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

Customs inspections
Severe weather conditions
Transportation disruptions
Public holidays
Government restrictions
Natural disasters
International logistics interruptions
Carrier delays

Ravuoir is not responsible for delays caused by such circumstances.

14. FORCE MAJEURE

Ravuoir shall not be liable for shipping delays or failures resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Earthquakes
Pandemics
Epidemics
Labor disputes
Government actions
Transportation interruptions
Cybersecurity incidents

15. POLICY CHANGES

Ravuoir reserves the right to modify this Shipping Policy at any time without prior notice.

Any updates will become effective immediately upon posting on the Website.

Customers are encouraged to review this policy periodically.

16. CONTACT US

If you have any questions regarding shipping, delivery, or order tracking, please contact:

Ravuoir