Politique de remboursement

Thank you for shopping with Ravuoir. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. CONTACT INFORMATION

Website: ravuoir.shop

Customer Service Email: info@ravuoir.shop

For any return, refund, exchange, or order issue, please contact us before sending any items back.

2. RETURN ELIGIBILITY

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must meet all of the following conditions:

Unworn and unused
Unwashed
Free from stains, odors, makeup marks, perfume, deodorant residue, pet hair, or damage
In original condition
Original tags attached
Original packaging included
Accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may be refused or returned to the customer.

3. NON-RETURNABLE ITEMS

For hygiene, customization, and inventory control reasons, the following items are not eligible for return or refund unless defective or incorrectly shipped:

Final sale items
Clearance items
Gift cards
Customized products
Personalized products
Products marked "Non-Returnable"
Items returned without original tags
Items showing signs of wear or use
Items damaged after delivery

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is:

Damaged
Defective
Incorrect
Missing from your order

Please contact us within 7 days of delivery.

Your request should include:

Order number
Description of the issue
Clear photographs showing the problem

Once reviewed and approved, we will offer one of the following remedies:

Replacement item
Full refund
Partial refund
Store credit

The appropriate solution will be determined based on the specific circumstances.

5. ORDER CANCELLATION

Before Shipment

Orders may be cancelled before shipment.

If your order has not entered processing or fulfillment, a full refund will be issued.

After Shipment

Orders that have already shipped cannot be cancelled.

Customers must wait until delivery and then follow the return procedure.

6. RETURN PROCEDURE

To initiate a return:

Step 1

info@ravuoir.shop

Step 2

Provide:

Full name
Order number
Reason for return
Photos if applicable

Step 3

Wait for return authorization instructions.

Returns sent without prior authorization may not be accepted.

Step 4

Ship the approved return package according to the instructions provided by our customer service team.

7. RETURN SHIPPING COSTS

Customer Responsibility

Customers are responsible for return shipping costs when returning items because:

They changed their mind
They ordered the wrong size
They no longer want the item
They entered an incorrect address

Our Responsibility

Ravuoir will cover reasonable return shipping costs when:

The wrong item was shipped
The item arrived damaged
The item contains a manufacturing defect

Supporting documentation may be required.

8. REFUND PROCESS

Once the returned item is received and inspected, we will notify you by email regarding the status of your refund request.

Inspection generally takes 2–5 business days after receipt.

If approved, the refund will be processed to the original payment method.

9. REFUND TIMEFRAME

Approved refunds are generally issued within 5–10 business days.

Depending on your bank, credit card provider, or payment processor, additional processing time may be required.

Typical refund posting times:

Credit Cards: 5–10 Business Days
PayPal: 3–7 Business Days
Shop Pay: 3–10 Business Days
Apple Pay: 3–10 Business Days
Google Pay: 3–10 Business Days

Actual processing times may vary.

10. PARTIAL REFUNDS

Partial refunds may be granted under certain circumstances, including:

Items returned with minor signs of handling
Incomplete returns
Promotional bundle adjustments
Shipping-related compensation agreements

The amount of any partial refund will be determined after inspection.

11. EXCHANGES

We accept exchanges for eligible products.

Customers requesting an exchange should contact customer service before returning the original item.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, a refund or store credit may be offered.

12. SIZE ISSUES

Customers are responsible for reviewing product measurements and sizing information before purchase.

If an item does not fit as expected:

Exchange requests may be accepted
Return shipping costs may be the customer's responsibility
Original shipping charges are generally non-refundable

13. REFUSED OR UNDELIVERABLE SHIPMENTS

If a package is:

Refused by the recipient
Returned due to an incorrect address
Unclaimed
Undeliverable

Any shipping charges, return fees, customs fees, or carrier charges may be deducted from the refund amount.

14. CUSTOMS DUTIES AND TAXES

International customers are responsible for any applicable:

Import duties
Customs fees
VAT
GST
Other government charges

Such fees are generally non-refundable.

15. CHARGEBACKS

Customers are encouraged to contact us before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in:

Account restrictions
Order cancellation
Additional verification requirements

16. LOST PACKAGES

If tracking shows that a package is lost during transit, we will work with the shipping carrier to investigate the issue.

Resolution options may include:

Replacement shipment
Store credit
Refund

Eligibility will depend on carrier investigation results.

17. FORCE MAJEURE

We are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Government actions
Customs delays
Labor strikes
Transportation disruptions
Epidemics or pandemics

18. POLICY CHANGES

Ravuoir reserves the right to update or modify this Return and Refund Policy at any time.

Changes become effective immediately upon posting to the Website.

Customers are encouraged to review this policy periodically.

19. CONTACT US

For any questions regarding returns or refunds, please contact:

Ravuoir